Please note: We are trying to explain the solutions to a few easy problems here. However if you should try to fix such a problem yourself, you DO THIS AT YOUR OWN RISK. You should also note that this may VOID THE WARRANTY on your clock.
If you do not feel comfortable working on the clock yourself, see HOW TO GET HELP.
Here is the list of simple problems:


After unpacking the clock the cuckoo (and the music with musical clocks) does not work

Please make follow the SETUP INSTRUCTIONS carefully, when unpacking the clock. If the clock should not work in the end, please check the following points:

Clambs on Bellows1. Have the clamps been removed from the bellows inside the clock as described in the instructions (see picture)?

The Cuckoo's door2. Has the cuckoo's door been "unlocked"? You have to turn a little wire to the side, that secured the door while shipping (see picture).

Night shut-off wire3. Please check the position of the night shut-off. The most common reason why cuckoo and music do not work is that they have been turned off. With some clocks the night shut-off is a switch at the left side of the clock, with other types it is a wire under the clock (see picture). CHECK both positions of the night shut off and make sure that the switch is not "somewhere between" the ON and OFF position.

A chain is off the wheel

If one of the weights always drops to the floor at once, the chain has fallen off the wheel. Fixing this is not so easy, it will require patience.

ChainsTo fix this pull the other chains fully up, remove all weights. Take a piece of wire and secure the other chains under the clock's case "as close as possible" to the bottom of the case (see picture). This is VERY IMPORTANT, otherwise the other chains will fall of their wheels as well during the next step.

Take the clock from the wall, open it on the back. Now turn the clock upside-down and try to balance the chain back on the wheel.

The Clock runs too slow / too fast

Pendulum DiscThe pendulum is responsible for making the clock keep time. If your clock runs too fast, you can move the pendulum-disc down a little on the pendulum to correct this. If the clock is running to slow you have to move the pendulum-disc up. This should also be described in your clock's setup instructions.

Keep in mind that moving the pendulum leaf or disc 1/8 Inch (3 mm) on the pendulum stick is equal to a 3 minute change in a 24 hour period.

The Clock Stops

Please make sure that the clock is adjusted properly on the wall. The clock must be placed in a correct vertical position so that the pendulum can swing freely.

You must "listen" to the clock and be sure that the clock has an even Tick-Tock sound. Do not adjust the clock with your eyes, do it with your ears. This is adjusted by moving the clock to the right or left, until you hear the tick tock sound which is even.

The clock does not cuckoo on the full and on the half-hour, but at other times

It is not the cuckoo that goes wrong, but the minute-hand is in the wrong position.

To adjust the hand you should, loosen the hand nut, and reposition the minute-hand to the proper hour, and retighten the hand nut.

The cuckoo calls the wrong time (for example 5 times at 7 o'clock, 6 times at 8 o'clock)

It is not the cuckoo that goes wrong, but the hour-hand is in the wrong position.

To set the hour hand, you can pull the hand at the attachment point on the handshaft, pulling towards the minute hand until it is loose, reposition the hand to the proper hour, and push the hand towards the dial until it is tight.

If your clock uses wooden hands you may need a little glue (cyanoacrylat "super glue" ) to attach the hand again, but please be very careful with the glue.

After the cuckoo has called, the door stays open

If you open the clock on the back you will see a thin wire that starts at the bellows and goes up to the cuckoo. This wire should move the cuckoo up and down a little while it calls. It is not connected with the cuckoo but usually ends under the cuckoo's tail (see picture).

During shipping it may happen that this wire is turned above the cuckoo. If it is above, it may block the cuckoo and the door.

To fix this you can simply turn the wire around the cuckoo - carefully - so it is under the cuckoo's tail again. This should be quite easy if you open the cuckoo's door (the cuckoo will move forward when the door is opened).
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